Frequently Asked Questions

You must be at least 18 years old to register on pbexch, or the higher minimum age required by the applicable operator or license jurisdiction. pbexch operates a strict adults-only policy and applies KYC age verification to all accounts. Accounts found to belong to minors are closed immediately with no winnings paid.

KYC verification typically requires a valid government-issued photo ID — your CNIC or passport is accepted — along with a proof of address such as a recent utility bill or bank statement. In some cases, proof of payment method ownership may also be requested. All documents are processed securely and used only for identity and age verification purposes.

No. Each individual user is permitted to hold only one active account on pbexch. Multiple accounts associated with the same person, household or device may be merged or closed, and any bonuses or associated balances forfeited at pbexch's discretion. If you have accidentally created a duplicate account, contact support to resolve it.

On the login screen, select the 'Forgot password?' option. Enter the email address registered to your account and you will receive a password reset link. Follow the link to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact live chat support for assistance.

Minor details such as contact preferences can be updated through your Account Settings. Changes to core identity information — name, date of birth — require contacting support and may need supporting documentation. This is to protect account security and maintain KYC compliance. Contact live chat or email [email protected] to initiate an update.

pbexch supports a range of deposit methods commonly used in Pakistan. Available options vary and are displayed at the time of deposit within your account. Payment method names such as those associated with mobile wallets and bank transfers are referenced as familiar Pakistani financial services only — pbexch does not claim any affiliation with or endorsement from these providers.

Minimum deposit amounts vary by payment method and are displayed clearly at the point of transaction within your account. Amounts are denominated in PKR. Always check the current limits shown in your account dashboard, as these may be updated periodically by the operator.

Withdrawal processing times depend on your chosen payment method and the operator's internal schedule. Most withdrawals are initiated within 24 to 48 hours of request, subject to completed KYC verification and any applicable wagering requirements on bonus funds. Bank transfers may take additional business days to reflect in your account. Contact support if a withdrawal is delayed beyond the stated timeframe.

Withdrawals may be declined for several reasons: incomplete KYC verification, outstanding wagering requirements on bonus funds, a mismatch between your withdrawal method and the account name on record, or a pending AML review. Check your account status and ensure KYC is fully complete. If the issue persists, contact pbexch live chat support for a detailed explanation.

pbexch does not charge platform-level fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own processing charges independently. Check with your payment provider for any fees they may levy. Currency conversion charges may apply where applicable. All relevant transaction information is displayed at the point of transaction within your account.

pbexch offers betting markets across a wide range of sports. Cricket is a major focus — you can bet on Pakistan international matches, PSL fixtures, ICC tournaments and other major T20 and Test events. Football, tennis, basketball, kabaddi and UFC are also covered. Live in-play markets are available for selected events, allowing you to bet as the action unfolds.

Yes. pbexch supports live in-play betting on a range of sports including cricket matches, PSL games, ICC tournaments, football leagues and UFC events. Live markets update in real time and odds shift dynamically as the event progresses. Bet acceptance during live play is subject to market availability and operator approval. Stable internet connectivity is recommended for the best live betting experience.

pbexch's casino section includes live dealer tables — covering baccarat, blackjack, roulette and live game shows — as well as a library of slot games, virtual table games and specialty titles. Live casino games are hosted by professional dealers in real time. Game availability may vary by jurisdiction and is subject to change as the provider catalogue is updated.

pbexch displays odds in decimal format by default, though other formats may be available in your settings. Decimal odds represent the total return per unit staked — including your original stake. For example, odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 if successful (PKR 1,500 profit plus your PKR 1,000 stake back). Odds reflect the implied probability of an outcome and shift based on market conditions.

pbexch requires that withdrawals be made to a payment method registered in the name of the account holder. In most cases you should withdraw to the same method used for your deposit. If your original deposit method is unavailable for withdrawal, contact support — alternative arrangements may be possible subject to verification and applicable anti-money laundering checks.

pbexch offers a welcome bonus to newly registered users who meet the eligibility criteria. Bonus details — including the offer amount, minimum qualifying deposit, and wagering requirements — are displayed on the promotions page and at the point of opt-in. Welcome bonuses are subject to the terms of each specific offer. KYC verification must be complete before bonus funds can be used.

Wagering requirements specify the total betting turnover you must complete before bonus-derived winnings become eligible for withdrawal. For example, a bonus of PKR 5,000 with a 10x wagering requirement means you must wager PKR 50,000 in qualifying bets before you can withdraw winnings from that bonus. Specific wagering terms are stated for each promotion at the point of opt-in.

Each bonus on pbexch has its own validity period, which is stated clearly in the promotion's specific terms. Unused bonus funds and any associated winnings are forfeited once the validity period expires. pbexch will not reinstate expired bonuses. Check the promotion details carefully at opt-in and ensure you meet wagering requirements before the deadline.

Yes. You can withdraw consent for marketing communications — including bonus offers — at any time through your account privacy settings or by contacting pbexch support. Opting out of marketing will not affect your ability to use the Platform. Reducing gambling-related promotional triggers is also a recognised responsible gambling practice that pbexch actively supports.

pbexch uses TLS/SSL encryption for all data in transit and encrypts sensitive data at rest, including identity documents and password hashes. Access to personal data is restricted to authorised staff on a need-to-know basis. We do not sell personal data to third parties. Full details of our data protection practices are set out in the pbexch Privacy Policy.

Log in to your pbexch account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases require a cooling-off period before they activate. If you need help, contact live chat support and a team member will guide you through the process.

Self-exclusion suspends your pbexch account for a chosen period — temporary options range from 24 hours to 6 months, or you can request a permanent exclusion with no reopening option. During exclusion, all marketing communications are stopped and re-registration attempts are blocked. To activate self-exclusion, contact pbexch live chat or email [email protected]. Requests are processed promptly and confidentially.

Pakistan's Prevention of Gambling Act, 1977 restricts gambling activities. The application of this legislation to online and remote betting is subject to ongoing legal interpretation. pbexch does not provide legal advice and does not claim to hold any licence or authorisation from Pakistani authorities. Users are solely responsible for determining whether accessing the Platform is lawful in their jurisdiction before participating.

The fastest way to reach pbexch support is through the in-platform live chat, available directly within your account. For non-urgent queries, you can email [email protected] — note this is a plain-text address and not a clickable link. Support is provided in English as standard, with Urdu-language assistance available during extended hours. pbexch serves users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and all of Pakistan.