This Privacy Policy explains how pbexch collects, uses, stores, shares and protects your personal data. We are committed to handling your information responsibly and transparently, in line with applicable data protection standards.
Last updated: 1 January 2026
pbexch ("pbexch", "we", "us", "our") is an English-language information and gaming platform serving users across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond. We take the privacy and security of your personal data seriously.
This Privacy Policy ("Policy") describes the types of personal data we collect from users ("you", "your", "User") of the pbexch website located at https://pbexch.cam and associated services (the "Platform"), the purposes for which we process that data, the legal bases that justify such processing, and the rights available to you in relation to your personal data.
By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request Account closure in accordance with our Terms & Conditions.
The following defined terms are used throughout this Privacy Policy:
The Data Controller responsible for your Personal Data collected through the pbexch Platform is the entity operating the Platform under an applicable gaming licence. Where pbexch acts as the primary data controller, it is responsible for ensuring that Personal Data is processed lawfully, fairly and transparently in accordance with applicable data protection legislation.
Where the Operator holds the applicable gaming licence, that Operator entity may serve as the primary Data Controller, with pbexch acting as a data processor under a formal data processing agreement. In such cases, this Policy reflects the shared data processing obligations of both entities.
For all data-related enquiries, you may contact us using the details provided in Section 16 of this Policy.
pbexch collects Personal Data through several channels and for various purposes. The categories of data we may collect include:
When you create an Account, we collect:
For age verification and anti-money laundering (AML) compliance, we may collect:
KYC documents are processed solely for identity, age and source-of-funds verification. We do not use KYC documentation for marketing purposes.
When you make deposits or request withdrawals, we collect transaction records including amounts, timestamps, payment method references and transaction identifiers. We do not store full payment card numbers. Payment method names referenced in transactions — such as those associated with common Pakistani financial services — are logged for reconciliation and AML compliance only. No claim of endorsement, affiliation or gambling facilitation by any payment provider is made or implied.
We collect records of all bets placed, games played, markets accessed, wager amounts, win/loss outcomes and bonus usage on your Account. This data is used for account management, responsible gambling monitoring and fraud prevention.
Records of your communications with our support team — including live chat transcripts, email correspondence and help centre interactions — are retained for quality assurance, dispute resolution and regulatory compliance.
Where you activate responsible gambling tools (deposit limits, loss limits, self-exclusion), we record this as Special Category Data. This data is processed exclusively for the purpose of enforcing your responsible gambling preferences and is not used for marketing.
pbexch processes your Personal Data on the following legal bases, depending on the specific purpose:
pbexch processes your Personal Data for the following specific purposes:
To create, maintain and administer your pbexch Account, verify your identity and age, process your deposits and withdrawals, and communicate with you about your Account status.
To provide access to sports betting markets — including Pakistan cricket, PSL fixtures, ICC tournaments, football and UFC events — live casino games and other gaming content available through the Platform.
To detect, prevent and investigate fraudulent activity, multi-accounting, bonus abuse, money laundering, match-fixing and other prohibited conduct. Device and IP data is analysed as part of these controls.
To monitor betting patterns for indicators of problem gambling, enforce deposit limits, loss limits, time limits and self-exclusion restrictions you have activated, and to reach out proactively where our systems identify potential gambling harm.
To meet KYC, AML and other regulatory obligations imposed by the Operator's licence jurisdiction, including records retention requirements and regulatory reporting.
Where you have provided explicit consent, to send you promotional communications about pbexch offers, bonuses and new features. You may withdraw marketing consent at any time through your Account settings or by contacting our support team.
To analyse anonymised or aggregated usage data for the purpose of improving Platform performance, user experience, mobile optimisation and content relevance for Pakistani users.
pbexch does not sell your Personal Data. We may share your data with the following categories of recipients:
Where pbexch operates under the licence of a third-party gaming Operator, your Personal Data is shared with that Operator to the extent required for account management, bet settlement and regulatory compliance.
We engage third-party service providers who process Personal Data on our behalf under formal data processing agreements, including KYC/AML verification providers, payment processing partners, fraud detection services, cloud hosting infrastructure and customer support tools.
We may disclose Personal Data to competent authorities where required by law, court order or regulatory direction — including for AML reporting, fraud investigation and regulatory audit purposes.
In the event of a merger, acquisition, restructuring or sale of all or part of the pbexch business, your Personal Data may be transferred to the successor entity, subject to equivalent data protection commitments.
pbexch uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience and analyse traffic patterns. The table below summarises the categories of cookies we use:
| Cookie Category | Purpose | Legal Basis | Retention |
|---|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, responsible gambling tool enforcement | Contractual necessity / Legal obligation | Session or up to 24 hours |
| Functional | Language preferences, odds format settings, display preferences, bet slip state | Legitimate interest | Up to 12 months |
| Analytics | Aggregated traffic analysis, page performance metrics, device and browser data for optimisation | Consent | Up to 24 months |
| Marketing | Retargeting, promotional campaign tracking (where consent is given) | Consent | Up to 12 months |
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the Platform. Where consent-based cookies are used, you may withdraw consent at any time through your Account privacy settings.
pbexch retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory and contractual obligations. The following retention principles apply:
Following the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.
pbexch implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
While we apply rigorous security standards, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to enable two-factor authentication on your Account.
Subject to applicable law and the jurisdiction of the Operator's licence, you may have the following rights in relation to your Personal Data held by pbexch:
To exercise any of these rights, please contact our support team using the details in Section 16. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing a rights request.
Please note that some rights are subject to limitations — for example, we cannot delete Personal Data where we have an overriding legal obligation to retain it (such as AML record-keeping requirements).
pbexch and its service providers may process or store your Personal Data in countries other than your country of residence. Where Personal Data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the applicable data protection framework, including:
By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in countries outside of Pakistan. We take reasonable steps to ensure that any such transfers are conducted lawfully and securely.
The pbexch Platform is strictly intended for adults aged 18 years or over, or the higher minimum age required by the applicable Operator or license jurisdiction. We do not knowingly collect Personal Data from individuals under the required minimum age.
If we become aware that Personal Data has been collected from a minor, we will take prompt steps to delete that data and close the associated Account. If you believe a minor has registered an Account on pbexch, please contact us immediately using the details in Section 16.
The Platform may contain references to or links towards third-party resources. This Privacy Policy applies solely to data collected by pbexch through the Platform. We are not responsible for the privacy practices or content of third-party websites or services.
Where the Platform integrates third-party services — such as analytics tools, live streaming partners or game providers — those providers may collect data in accordance with their own privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with independently.
pbexch reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how we collect, use or share your Personal Data — will be communicated to registered Account holders via the Platform or by email prior to the changes taking effect.
The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following notification of material changes constitutes your acknowledgement of the updated Policy.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our Data Protection team through the following channels:
We provide support in English as standard, with Urdu-language assistance available during extended hours. All data-related requests will be handled with appropriate confidentiality and in accordance with applicable data protection obligations.
We serve users across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — and are committed to addressing all privacy enquiries promptly, fairly and transparently.
Six data protection principles that guide how we handle your personal information every day.
All data transmitted between your device and our servers is encrypted using TLS/SSL. Sensitive stored data — including KYC documents and password hashes — is encrypted at rest. Your data is never stored in plain text.
We collect only the Personal Data that is genuinely necessary for the specific purpose stated. We do not collect data speculatively or for undefined future uses. If we no longer need data, we delete or anonymise it.
Access, rectification, erasure, portability and objection rights are explained plainly in Section 11. We process verified rights requests promptly and without unnecessary obstruction.
pbexch does not sell, rent or trade your Personal Data to third-party marketers or data brokers. Data sharing is limited to processors operating under formal agreements and regulatory disclosure obligations.
Self-exclusion status and responsible gambling tool settings are treated as Special Category Data. They are processed exclusively to enforce your chosen protections and are never used for marketing, profiling or third-party disclosure.
In the event of a data breach that poses a high risk to your rights and freedoms, pbexch will notify affected Users without undue delay, in line with applicable data breach notification obligations.
Now that you understand how we protect your data, explore the pbexch Platform — transparent odds, responsible gambling tools and genuine support, all in plain English for Pakistani users.
18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling carries risk. Local laws, including Pakistan's Prevention of Gambling Act, 1977, may restrict gambling. Play responsibly.